Shipping Policy

SHIPPING POLICY

Processing Time:
Orders are typically processed and shipped within 3-5 business days (excluding weekends and holidays) from the date the order is placed, unless otherwise stated.

Shipping Methods:
We offer the following shipping methods:
- Standard Shipping
- Expedited Shipping

Shipping Rates:
- Shipping rates are calculated based on the destination, weight, and dimensions of the package. Customers can view the shipping cost during the checkout process before completing their purchase.

Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or the carrier's website.

Delivery Timeframe:
- Delivery times may vary depending on the shipping method selected and the destination. While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

International Shipping:
- For international orders, please note that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Customs policies vary by country, so please check with your local customs office for more information.

Shipping Address:
- Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before completing your purchase.

Shipping Damage or Loss:
- In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at trueorganicfinish@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.

Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is refused or unclaimed, additional shipping fees may apply for reshipment. We will contact you to arrange for reshipment or provide a refund minus the original shipping cost.

Contact Us:
- If you have any questions or concerns about our shipping policy, please contact us at [trueorganicfinish@gmail.com]. Our customer service team is here to assist you.